Returns and Refunds Policy

If, for any reason, you have received an incorrect item, your whole order has not been delivered, or you have received damaged items, we are happy to accept a return subject to our Returns and Refunds Policy.

You must notify us either by phone on 07 4194 6712 or email, customercare@gonaturalfoods.com.au , within 48 hours of receiving your order. We may need you to provide photographic proof of the product issue or damage. We may not be able to refund any consumed or disposed of items.

We do not accept “change of mind” returns. We strongly advise you do your own research on products you are purchasing and consuming.

General Returns (Incorrect item sent or damaged in transit items)

We may need you to provide photographic proof of the product issue or damage. We may not be able to refund any consumed or disposed of items.

Items purchased online can be returned for a refund via post or can be returned in-store for a refund or exchange. Items cannot be exchanged via post.

Items purchased in-store must be returned in-store. We will not accept returns via post for purchases made in-store.

Shipping costs will not be refunded if there are other items listed on the original invoice that are not being returned.

If we have requested the item to be returned, we will process the refund upon receipt of the goods.

Faulty Goods

If an item is faulty or wrongly described, then we will meet our legal obligations which may include refunding the purchase price and delivery charges or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.

Once all the returns conditions have been met, it may take up to 7 days to process a credit to your nominated account.